Privacy Policy | Scale Unicorn

This website is provided by AARTEX (Pty) Ltd trading as Scale Unicorn (Reg. 2024/221655/07). We respect your privacy and handle personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect and how we use it.

Information we collect

Contact details you choose to share when you email or message us, or submit our contact form: for example your name, email address, phone number and message.
Messages you send us on WhatsApp, together with your WhatsApp number and profile name.
Basic technical information that may be logged by our hosting provider, such as browser type and general device information.

How we use information

To respond to enquiries and provide customer support.
To help with orders, product questions and wholesale requests.
To send you messages you have agreed to receive. You can opt out at any time by replying STOP on WhatsApp or by contacting us.
To keep this website secure and working well.

If you message us on WhatsApp, your messages are processed by WhatsApp (Meta) and by our messaging service provider so that we can reply, which may include automated replies. Their own privacy policies also apply.

Orders on superfoods.co.za

Orders placed on superfoods.co.za are handled by Soaring Free Superfoods (Pty) Ltd under its own privacy policy.

Cookies

This site does not intentionally use marketing cookies. Hosting providers and browsers may still store essential cookies or logs required for basic operation.

Data retention

We keep personal information only as long as we need it to respond to you and keep reasonable records, unless the law requires us to keep it longer.

Your rights

You may ask to see, correct or delete the personal information you have shared with us. To make a request, contact us using the details below.

Contact

If you have questions about this policy, contact us at info@scaleunicorn.co.za or on WhatsApp at +27 60 614 6105. We are based in Gordons Bay, Cape Town, Western Cape.