Privacy Policy

This website is provided by Scale Unicorn, operating the Soaring Free brand — a division of AARTEX (PTY) LTD. We respect your privacy and handle personal information responsibly. This policy explains what information we collect and how it is used.

Information we collect

• Contact details you choose to share when you email us or submit our contact form — for example your name, email address and message content.
• Basic technical information that may be logged by our hosting provider, such as browser type and general device information.

How we use information

• To respond to enquiries and provide customer support.
• To process and communicate about orders, wholesale and gifting requests.
• To maintain security and improve website performance.

Third-party services

If you contact us by email, your message is processed by your email provider and ours, and may be subject to their privacy practices. We recommend reviewing their policies if you need additional information.

Cookies

This site does not intentionally use marketing cookies. Hosting providers and browsers may still store essential cookies or logs required for basic operation.

Data retention

We keep enquiry messages only as long as needed to respond and maintain reasonable records, unless a longer retention period is required by law.

Your rights

You may request access to, correction of, or deletion of the personal information you have shared with us. To make a request, contact us using the details below.

Contact

If you have questions about this policy, contact us at info@scaleunicorn.co.za.